Refund policy

Thank you for shopping at UmbertoFelipe. We strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we are here to help.

 

**1. Return Eligibility:**

 

You may be eligible for a return under the following conditions:

 

- For consumable items (e.g., perfume), the item must be more than 70% full.

- The return request must be made within 30 days of receiving the item.

 

**2. Non-Returnable Items:**

 

Certain items are excluded from exchanges, including:

 

- Personalized or customized products.

 

**3. Return Process:**

 

To initiate a return, please follow these steps:

 

1. Contact our customer service team at returns [at] umbertofelipe.eu to request return authorization.

2. Pack the item securely in its original packaging.

3. Include a copy of your purchase receipt or order confirmation.

4. Ship the package to the address provided by our customer service team.

 

**4. Return Shipping:**

 

You are responsible for the shipping costs associated with the return. We recommend using a trackable shipping method to ensure your return is received.

 

**5. Refund Process:**

 

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 14 business days.

 

**6. Exchanges:**

 

We do not offer direct exchanges. If you wish to exchange an item, you can return the original item and place a new order for the desired item.

 

**7. Damaged or Defective Items:**

 

If you receive a damaged or defective item, please contact us immediately. We will provide instructions for returning the item and arrange for a replacement or refund.

 

**8. Contact Us:**

 

If you have any questions or concerns about our return policy, please contact us at customers [at] umbertofelipe.eu

 

**9. Changes to Policy:**

 

We reserve the right to update or modify our return policy at any time. Any changes will be effective upon posting on our website.

 

By making a purchase on our website, you agree to our return policy. If you do not agree with these policies, please refrain from making further purchases from our store.